Privacy Policy

This Privacy Policy explains how Nostrum Electric India Pvt. Ltd. Company collects, uses, discloses, stores, and protects personal and device-related information in connection with our IoT mobile application(s) Nostrum Smart Home and related services. By downloading, installing, registering for, or using the App or Services, you consent to the practices described in this Privacy Policy.

Scope & Applicability
This Policy applies to personal data and device information collected through the App, our websites, and through our direct interactions with you in relation to the Services. It does not apply to information collected offline or by third parties not engaged by Nostrum, unless explicitly stated.

Data We Collect
We collect the following categories of information, to the extent reasonably necessary for the operation of the App, product functionality, and to provide support and improvements:
Account & Identity Data

Full name, email address, phone number & account credentials.

Device & IoT Data

Device identifiers (e.g., device ID, MAC address), firmware and hardware model, device configuration, serial numbers, pairing and connectivity metadata, device status (on/off), settings and usage state.

Usage, Telemetry & Analytics

App usage logs, feature usage metrics, crash reports, performance diagnostics, event logs, timestamps, analytics data for improving the App and Services.

Network & Connectivity Data

IP address, network type, Wi-Fi SSID metadata (where necessary for setup), connectivity status and quality metrics.

Location Data

Approximate or precise device location only if you explicitly enable location-based features (e.g., geofencing). Location data is collected only with clear consent.

Content & Media

User-provided content such as device names, labels, photographs of installation (if uploaded), voice commands (only if voice features are used) — note: voice data may be processed locally or via third-party speech services with your explicit consent.

Payment & Transaction Data

Billing and transaction information if you purchase paid Services or subscriptions through the App (payment processing is performed by third-party payment processors; we receive only transactional metadata required to process orders and provide support).

Support & Communications

Messages sent to support, feedback, diagnostic attachments you provide.

Legal Basis for Processing (Where Applicable)
Where required by law (for example, under applicable data protection laws), we will process personal data on one or more of the following bases: your consent, performance of a contract (to provide Services), compliance with legal obligations, and our legitimate interests (e.g., security, product improvement, fraud prevention), provided such legitimate interests are balanced against your rights.

How We Use Your Information
We use collected data for the following purposes:

To provide, operate, maintain and improve the App and Services (device control, configuration, firmware updates).

To authenticate accounts, manage access, and provide account-related communications.

To diagnose and resolve technical issues, monitor and improve app performance, and generate analytics.

To enable cloud features, remote control, and inter-device communication.

To process purchases, subscriptions and manage billing.

To send transactional messages, service notifications, security alerts, and (with consent) marketing communications.

To comply with legal obligations and respond to lawful requests by public authorities.

To protect our rights, property, safety, and the rights and safety of our users and third parties.

Sharing & Disclosure
We do not sell personal data. We may share information in the following circumstances:

Service Providers & Subprocessors
We share data with trusted third-party vendors performing services on our behalf (cloud hosting, analytics, payment processing, crash reporting, customer support). These parties are contractually obligated to process data only on our instructions and to maintain appropriate security measures.
Third-Party Platforms & Integrations
Where you enable integrations (e.g., Google Assistant, Amazon Alexa, Apple HomeKit), relevant data will be shared with those third parties as necessary for integration functionality and per their terms and privacy policies.

Legal & Safety Reasons
We may disclose information to comply with applicable laws, lawful requests by governmental authorities, court orders, or to protect rights, property, or safety.
Business Transfers
In connection with mergers, acquisitions, asset sales, or restructuring, user data may be transferred; we will require the acquirer to honor this Privacy Policy.

International Transfers
Data may be stored and processed in India and in other jurisdictions where our service providers operate. When transferring personal data across borders, we will implement appropriate safeguards required by applicable law (e.g., contractual protections).

Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined here, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary by data category and purpose; when data is no longer necessary, we will delete, anonymize, or aggregate it.

Security
We maintain administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, loss, misuse, or alteration. Measures may include encryption, access controls, secure development practices, and periodic security testing. However, no transmission or storage system is 100% secure; absolute security cannot be guaranteed.

Your Rights & Choices
Subject to applicable law, you may have rights regarding your personal data, including:

Access: Request a copy of personal data we hold about you.

Correction: Request correction of inaccuracies.

Deletion: Request deletion of your personal data (subject to legal/contractual retention obligations).

Portability: Request transfer of your personal data in a commonly used format.

Restriction or objection: Request restriction of processing or object to certain processing based on legitimate interests.

Withdraw consent: Where processing is based on consent, you may withdraw consent (this will not affect processing already carried out).

Opt-out: Opt out of marketing communications.

To exercise rights, contact us at the details below. We may require identity verification and will respond in accordance with applicable law.

Children’s Privacy
The App and Services are not directed to children under 18. We do not knowingly collect personal data from children. If we learn we have collected such data without parental consent, we will take steps to delete it.

Cookies & Similar Technologies
Our websites and the App may use cookies, local storage, and similar technologies to provide functionality, analytics, and improve user experience. You may configure browser or device settings to manage cookies; however, disabling cookies may affect functionality.

Third-Party Links & Advertisers
The App may contain links to third-party websites or services. This Policy does not apply to third-party practices. We encourage you to review their privacy notices.

International & Cross-Platform Considerations for IoT
IoT functionality may require background services, persistent connectivity, and cloud synchronization. Users should be aware of network, battery, and data consumption implications. Certain device-level or platform-level permissions (Bluetooth, local network, location) may be required and will be requested transparently.

Changes to This Policy
We may modify this Privacy Policy to reflect changes in legal, technical, or business requirements. We will provide notice of material changes through the App or by other reasonable means and update the “Last Updated” date. Continued use of the Services after notification constitutes acceptance of the revised Policy.

Contact, Grievance & Data Protection Officer
For privacy inquiries, requests to exercise your rights, or grievances, contact:

Nostrum Electric India Pvt. Ltd.
H.1747,BldgA/16/F8,Gala18, Grd. Flr, Prerna Complex, Anjur, Bhiwandi, Thane- 421302, Maharashtra,India
Email: nostrumelectric@gmail.com (or) nostrumelectricco@gmail.com
Phone: +91 9700001614